If you have any questions about this policy, please email [email protected] or telephone: 07526 887 055
We gather and use certain information about individuals in order to provide information, products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
What data we gather
We may collect the following personal or sensitive information, such as:
Contact information including email address and telephone numbers
Website usage data
Other information relevant to client enquiries
Other information pertaining to special offers and surveys
Gender, ethnicity, sexuality and marital status
Physical or mental health or condition
How we use this data
Collecting this data helps us understand what you are looking for from our service, enabling us to deliver relevant information, products and services. Specifically, we may use data:
To contact you in response to a specific enquiry.
For our own internal records.
To improve the services we provide.
To customise the website for you.
To contact you by email or phone with information about events, products, services, offers and other things we think might be relevant to you.
To contact you via email, telephone or mail for market research reasons
To identify and protect those at risk of harm
Controlling information about you
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
Opt-in to receive communications from us by email, telephone, text message or post.
We recognise that the information you provide may be sensitive and we will respect your confidentiality. We keep information about you confidential. This means we store it securely and control who has access to it. We will not share any information unless we are legally required to do so. Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.
If you believe that information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.
If you wish to have personal information deleted, please let us know and we will take reasonable steps to delete it (unless we need to keep it for legal, auditing or internal risk management reasons).
We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.
Links from our site
Our website may contain links to other websites. Please note that we have no control of websites outside the www.joannaheadcounselling.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
To learn more about cookies and how they are used, visit All About Cookies.